
LandAirSeaTrackingKey/Pro®UserGuide
LandAirSea,Inc|UserGuide2010
35
TroubleshootingGuide
GENERALTROUBLESHOOTING
Problem Cause Solution
Errormessagereads–
“Devicenotfound”
Lowbatterypower.
Driversarenotinstalled
CheckBatteryIndicatorLightandreplacethe
batteries
PlugintheunittoyourUSBPort.Gotoyour
ControlPanel>System>ClicktheHardwareTab
>DeviceManager.FindtheItemcalledPortsand
doubleclickit.TheTrackingKeywillbelisted
there.(MayalsoappearasAntaris4GPS).Ifyou
donotseeit,thenrestartyourcomputerwiththe
TrackingKeypluggedin.Ifitislistedwithayellow
exclamationmarkrightclickitandselect
Uninstall,afterwhichrebootyourcomputer.Then
followtheinstructionsintheSoftwareInstallation
onpage#.
CannotFindtheUSBPlug,
PowerSwitch,orBattery
Compartment
NoCause
Thereisarectangularprotectivecapthatis
snappedinonthefrontoftheunit.Pullonthis
captoexposetheUSBPlug
ThereisnopowerswitchontheTrackingKey.
Onceyouplacebatteriesintheunit,itwillbeON.
Toturntheunitoff,removethebatteriesor
within2minutestheunitwillentersleepmode
(Note:theGreenLEDwillnotturnoffwhenin
sleepmode).TheTrackingKeyProisequipped
withapowerswitch.
Errormessagereads–
“MemoryEmpty‐No
downloadabledata.”
Placementwithinthe
vehicle.
Lowbatterypower
Doublecheckyourplacement,andmovethe
deviceifnecessary.TheGPSindicationlightwill
flashwhenthereisagoodGPSlock.
Replacethebatteries.
Redbatteryindicationlight
orthelightturnsoffright
away.
Lowbatterypower.
Replacethebatteries
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